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Well the technical side of me says if they do not conform to the SMTP
RFC's then it's the ISP's fault....
However, the business side of me says you must keep your customers
happy, they are the ones thay pay your salary and all your toys. Even
if it means not implementing something because another vendor isn't
doing something right.
If you are an ISP, your customers demand and should expect reliable
We have our SPAM filters turned quite high and blocking the majority of
foreign countries, but we have a couple customers that require email
to/from specific countries, so we have opened up those specific needs.
If your customer can't receive e-mail from someone they wish to
communicate with, they will leave your business for someone who will
provide them the service. They don't know about, nor do they care about
RFC conformity, they just want their e-mail.
It's a delicate balance.
>Not quite sure if this is OT but would require opinions to assist me in
>making decision of whether to block "BAD HELO" at SMTP level. Below is
>a brief desciption of the situation:
>My company's mail server are reciving alot of spams with non-DQDN HELO
>greetings during the smtp conversation. We are using 2 front-end MX
>servers whcih does smtp routes to the relevant POP servers. We have
>actually tried to implement blocking of all helo greetings that are not
>in FQDN format on one of the servers and the result seems to be good.
>However, the only problem that we faced is there other other ISP ain't
>using FQDN in their HELO greetings.
>We do have a couple of clients who are complaining that they are unable
>to receive mails from certain ISPs, which from our checks in the SMTP
>logs, the servers are using "MySMTP1" sort of HELO greetings.
>Now my management are asking me on this issue if we should fully
>implement such feature across the other MX servers or should we
>withdraw such feature fully from the MX servers. From my readings on
>the SMTP RFCs, they have indicated that SMTP servers must configure its
>hostname to FQDN which will be used in HELO Greetings(if im not
>wrong). Im also wondering if there are any other ISP using such
>implementation(Blocking BAD HELO greetings) on their SMTP Servers, any
>Would welcome all opinions on this issue.