Troubleshooting

This section outlines steps helpful in debugging possible problems you may encounter while configuring the Secure List Port.

• Can't Set the List Server Email Address    The List Server Email Address is the address of the Secure List Port. This email address should exist on the server. So you need to use a virtual domain defined on this system as the domain part of the List Server Email Address. For example, if corp.guardiandigital.com is a virtual domain existing on this server, you can use list-manager@corp.guardiandigital.com as the List Server Email Address. If there are no virtual domains defined on this server, you must create one. Refer to Secure Mail Suite User Guide section 6.3.2 (page 38) for information about creating a virtual domain.
• Can't Start Secure List Port UI    Secure List Port UI needs a virtual host to run. Select a virtual host from the drop down menu in the Global Settings page, and click Update Settings. If there are no virtual hosts defined on this server, you should create one from the Virtual Host section accessible from the main index page. Refer to Engarde User Manual section 4.3.1 (page 56) for information about creating virtual hosts.
• Can't Subscribe to a List Through Email    To subscribe to a list called testlist, existing on the virtual domain corp.guardiandigital.com, send a mail to testlist-request@corp.guardiandigital.com with the subject subscribe. You must get a reply from the Secure List Port. If there is no reply, check if the mail system is running, using the SMS Control Panel. If you are sending the subscription request from a second machine, make sure that it reaches the server. Proper DNS entries with an MX record should exist for this virtual domain. (Refer to Engarde User Manual section 4.4.5 for more information about configuring DNS) Also, make sure that you don't have any body/header checks or access control settings that may prevent this mail from being delivered. Make sure that the virtual domain still exists. You can check the logs to see if Secure List Port actually received your subscription request. Remember to set the logging level to Medium, before viewing logs. If you get a reply from Secure List Port, the reason you can't be subscribed will be explained in it.
• CC Lists and Union Lists Doesn't Work     Make sure that the lists are separated by comma, if there are multiple entries in these fields. Enter only those mailing lists defined on this server.
• Users Cant Post to the List    First, make sure that the user is posting to the correct email address. For a list named testlist, created in the virtual domain corp.guardiandigital.com, the email address to be used for posting is testlist@corp.guardiandigital.com. If you are sending mail from a distant server, make sure that the post reaches the server. Proper DNS entries with an MX record should be created in the DNS server for the virtual domain used by this mailing list. (Refer to Engarde User Manual section 4.4.5 for more information about configuring DNS). Check if this is a moderated list. If so, all posts will be sent to list moderators. Make sure that there is at least one moderator in the list. Also, check if the user is allowed to post, in the User Maintenance section. Check if a Post Password is set for the list, in the Security section. If there is a Post Password, remove it and try again.
• No Virtual Hosts are Available in the Archives Section    All virtual hosts existing on this system will be listed in the Local Virtual Host field. To create a virtual host, refer to Engarde User Manual section 4.3.1 (page 56). You can't view mail archives unless a virtual host is created.
• I have Created a Virtual Host, but I Still Can't View the Archives    Make sure that you have created proper entries in your DNS server for resolving the virtual host to the server hosting the mail lists. Refer to Engarde User Manual section 4.4.5 (page 92) for information about setting up DNS entries.
• I have Specified a Maximum Age of Archives to Retain, but Old Archives are not Deleted.    Be sure to set Delete Old Archives option to Yes. Old archives will be removed only if this option is set to Yes and a value is entered in the field Maximum Age of archives to retain.
• List Owner Does not Receive Reports    Go to the Logging and Reporting section, and set Send Daily Reports to the Owner? option to Yes.